Returns & Refunds Policy

At Custom Wavers, most products are created specifically for each customer. Your inflatable may include a personalized face, character design, outfit, business logo, colors, promotional message, profession, branding elements, or other custom details.

Because these products are made to order, our return and refund policy is different from the policy for standard, non-custom retail merchandise.

Custom-Made Orders

All personalized and custom-designed products are produced based on artwork approved by the customer.

Once you approve the final design and production begins, your order is considered a custom-made order and generally cannot be cancelled, changed, returned, or refunded because of:

• Change of mind

• No longer needing the product

• Selecting the wrong size

• Customer-approved colors, text, logo placement, clothing, artwork, or design details

• Spelling or information approved by the customer in the final artwork

• Event cancellation or schedule changes

• Ordering the wrong product or configuration

• Personal preference after production has started

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.

Design Approval Before Production

Customers receive a final design or artwork preview for review and approval before production begins.

It is the customer’s responsibility to carefully review all approved details, including:

• Name and spelling

• Business information

• Phone number

• Website

• Logo

• Promotional message

• Character appearance

• Outfit

• Colors

• Size

• Placement of printed elements

• Other requested customization

Production begins after final approval.

Changes requested after production has started may not be possible and may require additional charges if production needs to be restarted.

Damaged, Defective, or Incorrect Orders

We want every Custom Waver order to arrive in acceptable condition and reflect the approved design.

Please contact us if your order:

• Arrives damaged

• Contains a verified manufacturing defect

• Contains a printing error caused during production

• Is materially different from the final artwork you approved

• Contains an incorrect product or customization caused by our production process

Claim Period

Please inspect your product as soon as possible after delivery.

Quality, damage, manufacturing, printing, or incorrect-order claims must be submitted within 15 days of delivery.

Claims submitted after this period may not be eligible for review unless required by applicable law.

Information Required for a Claim

To help us properly evaluate your request, we may ask you to provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging

• Video showing the issue when appropriate

• Images of the blower or setup if the problem relates to inflation or operation

• Any other information reasonably required to evaluate the claim

Please do not discard the product or packaging until your claim has been reviewed.

Available Resolutions

Every eligible claim is reviewed individually.

Depending on the nature and extent of the verified issue, an appropriate resolution may include:

• Troubleshooting or setup assistance

• Repair guidance

• Replacement of an affected component

• Product remake

• Replacement product

• Partial refund

• Full refund

The appropriate resolution will depend on the circumstances of the verified claim.

Minor Variations

Custom inflatable products are manufactured from flexible printed materials and may not appear exactly like a rigid digital mock-up.

Reasonable manufacturing variations may occur in areas such as:

• Minor color differences between screens and printed material

• Natural folds or fabric movement

• Slight positioning differences

• Shape changes while the inflatable is moving

• Minor differences caused by lighting, photography, display settings, or printing processes

Reasonable variations that do not materially affect the approved design or intended product function are not normally considered manufacturing defects.

Customer-Approved Artwork

If an item was produced according to artwork that the customer approved, design elements contained in that approved artwork are generally not considered production errors.

Customers should therefore review the final artwork carefully before approving production.

Shipping Damage

If your package appears damaged when delivered, take photographs of the outer packaging before opening it whenever possible.

Then photograph the product and any affected components.

Contact us promptly so we can review the issue.

Unauthorized Returns

Please do not ship a product back without contacting us first.

Custom-made products returned without prior authorization may not be accepted.

If a return is approved, we will provide instructions for the next steps.

Return Shipping

Where a return is approved, responsibility for return shipping will depend on the reason for the return and the outcome of our review.

If the issue is confirmed to be caused by a manufacturing error, incorrect production, or another issue attributable to us, we will provide the appropriate resolution.

Order Cancellation Before Production

If you need to cancel an order, contact us as quickly as possible.

If artwork has not yet been approved and production has not started, we may be able to review the cancellation request.

Once final artwork has been approved or production has started, cancellation may no longer be possible because costs for design, materials, printing, labor, and manufacturing may already have been incurred.

How to Contact Us

For questions regarding a return, refund, damaged product, manufacturing issue, or custom order, contact:

Custom Wavers

Email: info@customwavers.com

Phone: +1 (346) 932-4560

Please include your order number when contacting us about an existing purchase.

Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes in our products, fulfillment process, business practices, or applicable requirements.

The version posted on this website at the time of your purchase will apply subject to applicable law.