Privacy Policy

Privacy Policy

Custom Wavers respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose and protect information when you visit CustomWavers.com, create an account, place an order, submit customization materials, contact us or otherwise interact with our services.

Information We May Collect

Depending on how you interact with our website, we may collect information including:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Account information
• Order and transaction information
• Product selections and customization instructions
• Photographs submitted for custom face designs
• Business logos and artwork
• Business names and branding information
• Promotional messages and other text submitted for printing
• Messages sent through our contact or support forms
• Website usage and technical information

Customer Photos, Logos and Design Files

Custom orders may require customers to submit photographs, logos, artwork, branding materials, text or other design references.

We use these materials as reasonably necessary to:

• Prepare your custom design
• Create artwork or mockups
• Make requested revisions
• Prepare production files
• Manufacture your product
• Provide customer support related to your order

Customers should only submit photographs, logos, trademarks, artwork or other materials that they own or are authorized to use.

We do not sell customer-uploaded photographs, logos or custom artwork as personal information.

How We Use Information

We may use information collected through the website to:

• Process and fulfill orders
• Prepare customized designs
• Communicate about artwork approval
• Process payments through available payment providers
• Arrange shipping and delivery
• Provide order updates and customer support
• Create and manage customer accounts
• Prevent fraud and protect website security
• Improve our website, products and customer experience
• Maintain business and transaction records
• Comply with applicable legal requirements
• Send marketing communications where permitted and requested

Payment Information

Payments are processed through the payment methods and service providers made available during checkout.

Payment providers may collect and process payment information according to their own privacy and security policies. Custom Wavers does not require customers to send complete debit or credit card details through ordinary email.

Cookies and Similar Technologies

CustomWavers.com may use cookies and similar technologies, including:

Essential Cookies: required for the site and checkout to function (e.g., shopping cart, login session)
Analytics Cookies: help us understand how visitors use our site (e.g., Google Analytics)
Marketing/Advertising Cookies: used to show relevant ads, where enabled

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality, such as your ability to complete a purchase.

How Information May Be Shared

We may share information with service providers when reasonably necessary to operate our business and fulfill customer orders.

Examples may include:

• Payment processors
• Website hosting and technology providers
• Shipping and delivery providers
• Email and communication services
• Analytics or website-performance providers
• Professional advisers
• Production or fulfillment partners where required to complete an order

Service providers receive information only as reasonably necessary for the services they perform and are subject to their own contractual or legal responsibilities.

Legal and Business Requirements

Information may also be disclosed where reasonably necessary to:

• Comply with law, regulation or valid legal process
• Protect customers, our business or other persons
• Investigate fraud, security issues or misuse
• Enforce our policies or agreements
• Complete a merger, acquisition, restructuring or similar business transaction

Data Retention

We retain your personal information for as long as necessary to fulfill your order, provide customer support, and comply with our legal and tax obligations, generally up to 7 years for order and transaction records, in line with applicable US recordkeeping requirements. Marketing data (e.g., newsletter subscriptions) is retained until you unsubscribe or request deletion.

Information Security

We use reasonable administrative, technical and organizational safeguards intended to protect information handled through our website and business systems.

No online system or method of electronic storage can be guaranteed to be completely secure, so customers should also protect their account credentials and notify us if they suspect unauthorized activity.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data, and the right to object to certain uses.

California residents specifically have these rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale or sharing of personal information (Custom Wavers does not sell your personal information), and the right to non-discrimination for exercising any of these rights.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email, or by contacting us. To exercise any of these rights, email info@customwavers.com. We may need to verify your identity before processing certain requests, and we will respond within the timeframe required by applicable law.

Children’s Privacy

CustomWavers.com is intended for customers who are legally able to enter into purchase transactions. We do not knowingly seek to collect personal information directly from children for independent purchasing purposes.

Third-Party Websites

Our website may link to payment providers, social networks, shipping companies or other third-party websites.

Those services operate under their own terms and privacy policies. We encourage customers to review the privacy practices of third-party services they use.

International and Cross-Border Processing

Because we serve customers in the USA and Canada and may use service providers operating in different locations, information may be processed or stored outside your state, province or country.

Where required, appropriate safeguards will be used in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or the handling of your information, contact:

Custom Wavers
Email: info@customwavers.com
Phone: +1 (346) 932-4560
Website: CustomWavers.com