Shipping & Delivery Policy

Custom Wavers proudly serves customers across the USA and Canada. This policy explains how shipping and delivery work for our custom character inflatable wavers, including production time, estimated delivery, tracking, address changes, and what to do if there is a delivery issue.

1. Production Time Comes Before Shipping

Because every Custom Wavers product is personalized and made to order, your item is not shipped immediately after you place your order. Before shipping can begin:

1. Our design team prepares a proof of your custom design.
2. You review and give final approval on the design (see our Custom Order & Design Approval Policy).
3. Production begins only after your final approval.
4. Once production is complete, your order is packed and shipped.

Estimated delivery times shown on the website or during checkout refer to the full process — design approval, production, and shipping — not just transit time. Delays in approving your design will delay your shipping date accordingly.

2. Estimated Delivery Times

Delivery estimates provided on our website, at checkout, or in order confirmations are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on:

• How quickly the design proof is approved
• Order volume and production schedules
• Product complexity and customization
• Shipping carrier operations and transit times
• Weather, holidays, customs processing, or other events outside our control

We will make reasonable efforts to keep you informed if we expect a significant delay to your order.

3. Shipping Destinations

We currently ship to addresses within the United States and Canada. If you are unsure whether we can ship to your location, please contact us before placing your order at info@customwavers.com.

4. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your order. Any shipping promotions or free-shipping offers will be clearly stated on the website or at checkout when available.

5. Order Tracking

Once your order has shipped, we will send tracking information to the email address provided with your order, where available through the shipping carrier used. Please allow the carrier a short period of time to update tracking information after a shipping label is created.

If you have not received tracking information within a reasonable time after your estimated ship date, please contact us at info@customwavers.com with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of order. Custom Wavers is not responsible for delays, misdelivery, or additional charges caused by an incorrect or incomplete address provided by the customer.

If you need to correct or change your shipping address, contact us as soon as possible at info@customwavers.com. We will make reasonable efforts to update the address if your order has not yet shipped. Once an order has shipped, we may not be able to change the delivery address, and any additional carrier charges to redirect a package may be the customer’s responsibility.

7. Delivery Issues

Lost Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors, household members, and your local delivery office, and allow a short additional time in case of a scanning error. If the package still cannot be located, contact us at info@customwavers.com so we can assist and, where appropriate, file a claim with the carrier.

Delayed Packages

Occasionally, carriers experience delays outside of our control (weather, high shipping volume, customs, mechanical issues, etc.). If your package is significantly delayed beyond the estimated delivery window, contact us and we will help track down the status of your shipment.

Damaged Packages

If your package arrives visibly damaged, please:

1. Photograph the outer packaging before opening it, where possible.
2. Photograph the product and any affected components after opening.
3. Contact us promptly at info@customwavers.com with your order number and photos.

Damaged-in-transit claims are handled under our Returns & Refunds Policy.

8. Failed Delivery Attempts / Unclaimed Packages

If a package is returned to us because of a failed delivery attempt, an unclaimed shipment, or an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply to reship the order in these situations.

9. Order Changes and Cancellations

Requests to change shipping details or cancel an order must be made before the order ships. Once a package has been handed to the shipping carrier, it can no longer be changed or recalled by us. Please refer to our Terms & Conditions and Custom Order & Design Approval Policy for more on order cancellations.

10. Contact Us

For any questions about shipping, delivery, tracking, or a delivery issue, contact:

Custom Wavers Email: info@customwavers.com Phone: +1 (346) 932-4560 Website: CustomWavers.com

Please include your order number in any shipping-related inquiry so we can assist you as quickly as possible.

11. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping carriers, processes, or service areas. The version posted on this page at the time of your order will apply.